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FAQ

Questions, answered directly

Availability, offline operation, privacy, installation — the questions we hear most, answered clearly.

Availability & ordering

Is VeniCare available now?

Yes. All core products — VeniHUB, HydroBuddy, and Medication Control — are fully developed and ready for deployment. You can order directly or discuss an institutional pilot with our team.

How do I order a VeniCare Kit?

Use the contact form and choose “Family purchase”. We will confirm the right configuration for your home and send you the next steps.

Can I start with a single module?

Yes. HydroBuddy, for example, works as a standalone hydration companion and becomes part of the full system when you add VeniHUB later.

Offline & power

What happens without internet?

Core routines — reminders, confirmations, voice interaction, and local event handling — keep working. VeniCare does not depend on a permanent internet connection.

What happens during a power outage?

VeniHUB is designed for resilience with buffered local storage, so scheduled routines resume when power returns. Optional battery support can be discussed for your configuration.

Do I need a smartphone or app?

No. The system works through voice, displays, and physical controls. A local app is available for authorized family or caregiver views — entirely optional.

Privacy & data

Where is my data stored?

On your local VeniHUB, inside your home. There is no vendor cloud storing your data by default.

Does fall detection use cameras?

No. Radar fall detection uses 60 GHz wall- or ceiling-mounted sensors. No camera lens is involved at any point.

Can family members see everything?

No. Family access is strictly permission-based: the user decides what is shared, and every option can be revoked at any time.

How does remote access work?

Remote access is opt-in, encrypted, and revocable. It is only active when you enable it for an authorized contact.

Can I export or delete my data?

Yes. Data export and deletion are available on request, and retention rules are configurable on your hub.

Installation & operation

How complex is installation in a private home?

Installation is designed to be simple: place VeniHUB, add modules, configure routines. Our team supports you remotely — or on site where needed.

Can VeniCare be installed in larger facilities?

Yes. For housing and care settings we offer turnkey 20-unit pilots with staff training, monitoring, and outcome evaluation.

Which wake-words does the voice layer use?

The offline voice engine ships with the wake-words “BOB” and “ANA” and can be configured to your preference.

Still have a question?

We answer personally — write to us and we will get back within two working days.

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